Courtney Rowan

Courtney Rowan is the Chief Digital & Transformation Officer at Citadel Credit Union, where she leads enterprise digital strategy, innovation, and organizational transformation. With a career spanning more than two decades at Citadel, she has been instrumental in shaping the organization’s digital growth and member experience, from early e-commerce initiatives to enterprise-wide transformation. Known for her bold leadership and human-centered approach to technology, Courtney is passionate about using digital innovation and AI to create meaningful, accessible experiences for both members and employees.