Courtney Rowan

Courtney Rowan is the Chief Growth Officer at Citadel Credit Union, where she leads digital strategy, product strategy, marketing strategy, and marketing service delivery to attract new members, deepen engagement, and strengthen long-term member relationships. With a career spanning more than two decades at Citadel, Courtney has been instrumental in shaping the organization’s digital growth and member experience, from early e-commerce initiatives to enterprise-wide transformation. Known for her bold leadership and human-centered approach, she is passionate about using digital innovation and AI to create meaningful, accessible experiences for members and employees.