Lily Wray is the Executive Vice President and Chief Experience & Strategy Officer for US Retail Markets (USRM), leading the USRM Experience & Strategy organization. Experience & Strategy is focused on delivering winning and seamless experiences to our customers, agents, employees and partners through technology-enabled solutions and cross-cutting business transformation. Experience & Strategy is composed of Experience Research, UX Design, Software Product Management teams split into Product, Distribution & Marketing, Claims & Servicing, Strategy & Transformation and Alignment.
Lily rejoined Liberty Mutual in 2023 and is based in Massachusetts. Prior to rejoining Liberty Mutual, she was an operating partner at Thomas H. Lee Partners, a private equity firm based in Boston. Prior to that, she spent six years at Liberty Mutual in a variety of roles across Technology, Claims and Marketing. She started her career at McKinsey & Company. Lily earned her bachelor’s degree in economics from Brown University. In her spare time, she enjoys snowboarding and cooking with her husband Will, her daughter Reagan and her son Griffin.